Cancellation & Refund Policy

Customer Agreements Control

Project terms, fees, payment schedules, cancellation rights, notice periods, and refund eligibility are defined in each customer’s written proposal or service agreement. If this policy differs from a signed customer agreement, the customer agreement controls.

Project and Consulting Fees

Fees for work already completed are generally nonrefundable. This may include discovery, consulting, design, development, testing, deployment, purchased resources, and other work performed through the effective date of cancellation.

If a fixed-price project is canceled before completion, the customer remains responsible for completed work and any noncancelable costs, as described in the applicable agreement. Any refund or remaining balance will be determined under that agreement.

Recurring Services

Recurring software, maintenance, hosting support, and other monthly services may be canceled according to the notice period stated in the customer’s agreement. Unless the agreement states otherwise, cancellation does not create a refund for a billing period that has already started or for services already provided.

Billing Questions

If you believe a charge is incorrect or have a question about cancellation, contact us promptly. We will review the applicable agreement, work records, and billing details.

Contact

Billing and cancellation questions may be directed to madison@mcmengineering.net.